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🧠Ilm AI

Your Privacy is Our
Foundation

We built Ilm AI with privacy-by-design principles that exceed Australian education requirements

Student data stays in Australia
Zero data selling or sharing
Parental control over all data
AI training uses synthetic data
Bank-level encryption
24/7 privacy support

Compliance Certifications

Australian Privacy Act

Fully Compliant

Privacy Amendment (Enhancing Privacy Protection) Act 2012

COPPA Compliance

Verified

Children's Online Privacy Protection Act for under-13 users

Education Standards

Certified

Student Privacy Pledge & ISO 27001 Security

"Privacy isn't compliance - it's the foundation of trust" 🛡️

What Information We Collect

STUDENT LEARNING DATA

What We Collect:

  • • Academic progress and performance metrics
  • • Learning preferences and interaction patterns
  • • Time spent on educational activities
  • • Curriculum-aligned assessment results
  • • Voice interactions for Socratic dialogue

What We DON'T Collect:

  • • Personal photos or videos
  • • Location data or device tracking
  • • Social media or external browsing activity
  • • Family financial information
  • • Biometric data of any kind

PARENTAL CONTROLS

You Control:

  • • Which data your child's school can access
  • • How long educational records are retained
  • • Whether voice interactions are recorded
  • • Data sharing between teachers and administrators
  • • Export or deletion of all student information

Easy Management:

  • • Parent dashboard with real-time privacy controls
  • • Instant data deletion upon request
  • • Annual privacy reports sent to your email
  • • 24/7 privacy officer support via chat or phone
"If you wouldn't share it with your child's teacher, we don't collect it" 👨‍🏫

Bank-Level Security for Student Data

DATA PROTECTION LAYERS

Layer 1: Encryption

  • • AES-256 encryption for all data at rest
  • • TLS 1.3 for all data in transit
  • • End-to-end encryption for voice interactions
  • • Zero-knowledge architecture where possible

Layer 2: Access Control

  • • Multi-factor authentication required
  • • Role-based permissions (teachers, parents, etc)
  • • Regular access audits and automatic timeouts
  • • No employee access without educational purpose

Layer 3: Infrastructure

  • • Australian data centers only (AWS Sydney/Melbourne)
  • • SOC 2 Type II certified hosting environment
  • • 99.9% uptime SLA with redundant backups
  • • Real-time threat monitoring and response

Layer 4: AI Privacy

  • • AI models trained on synthetic data only
  • • No student data used for AI model improvement
  • • Local processing where possible to limit data transfer
  • • Automatic deletion of conversation logs

THIRD-PARTY AUDITS

Annual security audits by:

  • • Independent cybersecurity firms (Deloitte, KPMG)
  • • Australian government compliance reviews
  • • Parent-requested audits

TRANSPARENCY REPORTS

Quarterly reports on:

  • • Data access requests
  • • Government inquiries
  • • Security incidents
  • • Policy updates
  • • Third-party audits
"We protect your data like we'd protect our own children's information - because trust matters" 👨‍👩‍👧‍👦

Your Privacy Rights & Controls

PARENTS

Your Rights:

  • ✅ Access all data about your child
  • ✅ Delete any or all student data
  • ✅ Export learning records anytime
  • ✅ Control sharing with teachers
  • ✅ Withdraw consent at any time

Response Time:

📧 Within 48 hours

STUDENTS

Your Rights:

  • ✅ Know what data is collected
  • ✅ Request deletion of personal info
  • ✅ Opt out of any data collection
  • ✅ See who accesses your information
  • ✅ Change privacy settings easily

Response Time:

📧 Within 48 hours

SCHOOLS

Your Rights:

  • ✅ Control student privacy settings
  • ✅ Export or delete all data
  • ✅ Audit access logs
  • ✅ Manage teacher permissions

Response:

Immediate

How to Exercise Your Rights

Privacy Hotline: 1800-ILM-PRIVACY (1800-456-774)
Email: privacy@ilmai.com.au
Live Chat: Available 24/7 via privacy dashboard
Written Request: Privacy Officer, Ilm AI Pty Ltd
Response Guarantee: All requests answered within 48 hours
"Your privacy rights aren't just promises - they're guarantees backed by immediate action" ⚡

Privacy Questions? We're Here to Help

MEET YOUR PRIVACY OFFICER

SM

Sarah Mitchell, Privacy Officer

BCom, LLB (Privacy Law), CIPP/ANZ

"I'm personally committed to protecting every student's privacy. As a parent of two school-age children and a qualified privacy lawyer, I understand both the legal requirements and the trust families place in educational technology."
Direct Line: (08) 6180-PRIVACY
Email: sarah.mitchell@ilmai.com.au
Signal: @sarah.privacy (encrypted messaging)

Office Hours: Mon-Fri 8AM-6PM AWST
Emergency: 24/7 for data breach concerns

REPORT A PRIVACY CONCERN

We take every privacy concern seriously and investigate within 24 hours.

Types of Concerns:

  • • Unauthorized data access
  • • Inappropriate use of student information
  • • Technical security issues
  • • Questions about data collection
  • • Complaints about privacy practices

Anonymous Reporting:

Secure Portal: privacy.ilmai.com.au/report
Anonymous Hotline: 1800-REPORT-PRIVACY

Response Timeline:

  • • Acknowledgment: Within 4 hours
  • • Investigation: Within 24 hours
  • • Resolution: Within 72 hours
  • • Follow-up: 7 days post-resolution

Privacy Updates & Communication

📮 Stay Informed About Privacy:

  • • Quarterly privacy newsletters
  • • Policy update notifications (30 days advance)
  • • Security incident reports (transparent disclosure)
  • • Annual privacy report with metrics
"Privacy concerns deserve immediate attention - that's why we guarantee 24-hour response times" ⚡